MEMBER ALERT: TRUSTAGE CYBERSECURITY INCIDENT
Universal FCU has been notified that TruStage, a provider of insurance and protection products offered through credit unions, recently experienced a cybersecurity incident that is being actively investigated. TruStage has reported that it has proactively taken certain systems offline while they are assessing the situation and working towards a secure restoration.
Universal FCU’s core system, online banking services, debit cards and member accounts have not been impacted by this incident. The issue is limited to TruStage’s systems and services.
At this time, TruStage has not indicated that member personal information was accessed or compromised as a result of this incident. Additional information will be provided as it becomes available to us.
We encourage members to remain vigilant and exercise caution when responding to unsolicited phone calls, emails or text messages, especially those requesting personal or financial information. Fraudsters may attempt to take advantage of this situation by impersonating TruStage representatives or employees of other trusted organizations. Members should avoid clicking links or providing sensitive information unless they have independently verified the source.
OFFICE HOURS ADJUSTMENT
Beginning today (November 2, 2020) our Mall Branch will begin closing for 1 hour for lunch. Please visit the ATM or night Deposit during that time or for Drive Thru service during the lunch hour, please visit the Main Office location.
Mall Branch and SMMC Branch - closed from 1PM-2PM
This adjustment in hours allows us to maintain adequate staffing levels, while continuing to rotate employees on a schedule to accommodate spacing within our Offices. We appreciate your understanding as we continue to do our best as serving your financial needs.